Introduction of service

Service of customer support sms brandname : is the service for agencies/organizations/enterprises that want to support their customers, internally inform via sms brandname.
When customers receive messages, brandname will appear at the sender like the following image:

Scope of application

This service is used for sending customer support messages like: happy birthday, tet holiday...; information from bạnks, business broker (account fluctuation, account balance...); power company, fresh water company (notification of monthly electricity and water bills, payment time, notification of paid electricity bill,...); school (notification of schedule, tuition fee, e-contact book,...); Hospital (notification of health examination, periodic re-examination...); airlines (notification of flight schedules, departure,...); and other contents not advertisement sms.

Differentiate between advertisement and customer support sms brandnames

The difference between advertisement and customer support messages is that network operators will automatically insert refusal of receiving advertisement into messages, yet, customer support message is not..

Service price list

Customers who want to use customer support sms brandname please see the price list here

Regulations on categorizing customer support brandname

Based on the enterprise's business field to categorize brandname when registering with network operators.
For example:
- Banks or financial, stock, and insurance companies when registering brandname will be classified into the field of Finance, Bank, Insurance.
- Schools, hospitals, or training centers, clinic will be classified into the field of prioritized education and health.
- Additional provisions for priority groups: to register brandname of priority groups, customers need to provide establishment license/operation license issued by Department/Ministry of Education/Ministry of Health. In case customers do not have any documents, they will be classified into normal fields.
- E-commerce Enterprises or company having establishment of social network license will be classified into e-commerce and social network fields.
- Enterprises do not belong to above mentioned field will be classified into normal fields.

Service Registration Procedures

To register service, customers need to follow these steps::

1. MPOWER and customers sign the contract
2. Customers send brandname documents/files to MPOWER so that MPOWER registers with network operators.
3. MPOWER provides account for customers on website so that customers can log in and use the service.
4. MPOWER will issue VAT invoice and customers will pay for MPOWER the amount of money at the end of the month.

In terms of documents to register brandname, customers provide MPOWER with the following documents/files:

1. A notarized copy of the Business Registration Certificate
2. Brandname declaration request form (download here)

Customers send scan version/take photo of these above documents to email address: [email protected] to register brandname. It takes from 3-5 working days to register brandname. Having registered brandname, customers can start using the service

Contact information

Enterprises, organizations who want to use advertisement sms brandname please contact:

Hotline: 0906 232 799
Email: [email protected]