- This norms will be applied to all the customers who participate in our service at https://speedsms.vn
- All the regulations must be in compliance with Vietnamese law.
3.1. Provisions on customers' account and information security
3.1.1. Provisons on account
When using Speedsms.vn service, customers must provide us with email address, password, and personal information to have an account at the website. Using and keeping information confidential are customers' responsibilities and obligations. Moreover, other information like full name, address, phone number...is essential information that helps Speedsms serve customers in the best ways.
We have rights to cancel or refuse to serve without being responsible for any customers if the information they provided is not enough or erroneous. Upon having any changes in customers' personal information, they need to log into the system, then update their account's information at Speedsms.vn. Customers must keep their password and account secret, and are responsible for any activities via using password or account in the system. They need to log out of the system at Speedsms.vn to make their account safer. In case of realizing account being illegally accessed, customers need to inform us immediately so that we will have timely meassures. We do not hold responsibilities, directly or indirectly, for any damages when they do not obey the regulations
3.1.2. Provisons on customers' information security obligations
3.2. Customers' rights and obligations when using service at Speedsms.vn
a). Customers' rights
- Being accessed, selected and using our service in website.
- Being supported from other supporting departments for the convenience of using our service
- Complaining if they make mistakes when using our service and payment
b) Customers' obligations
3.3 Speedsms.vn's rights and obligations
a). Rights of management board of E-commerce Speedsms.vn website
- We are allowed to upload and post all our service to Speedsms.vn
- Meanwhile, we do not let other organizations, individuals to post and advertise service at the website Speedsms.vn
b). Obligations of management board of E-commerce Speedsms.vn website
- Ensure the stability of the website.
- Update full and timely regulations, policies and products on the website.
- Make sure that the information on the website is in accordance with the laws and regulations, habits and customs. Ensure that the items do not violate laws and regulations as well.
- Regulations and detailed instructions for users on how to use service, item-returning, delivery, and payment method...
4.1. Obligations of Force Majeure
Information displayed in the website does not include any guarantee or committment from SpeedSMS on the suitability that customers choose
SpeedSMS rejects the responsibility or gives warranty that the website does not have operating errors, safety, uninterruptedness or accuracy, completeness of the displayed information
Upon accessing the website, customers have agreed with Speedsms that other suppliers along with partners, and their employees are not responsible for any injuries, loss, sue, direct or indirect damages due to unexpectedness or outcomes:
(1) Using information on the website;
(2) Connection access from this website;
(3) Register for membership, sign up for email or participate in Speedsms.vn's frequent-flyer program;
The above conditions and limitations are only valid within current law.
4.2. Intellectual Property Rights
This website and all the arranged and displayed contents belong to Speedsms.vn's possession and exclusive property and other related suppliers. Any use or citation do not cause damage for Speedsms.vn and must obey the following conditions:
(1) For individual purpose only, non-commerce;
(2) Copies and citation must retain the copyright marks or other intellectual property rights as in origional ones. All contents provided on this website must not be duplicated, displayed, published, disseminated, broadcasted to anyone in any forms even on other websites without permission from Speedsms.vn;
Speedsms.vn reserves the rights to alter, amend, or terminate the website at any time
Speedsms.vn is set up to support customers who want to use sms brandname. The transaction process at speedsms iss conducted as follows:
Step 2: After choosing the suitable service, customers leave the information so that Speedsms.vn can contact.
Step 3: Based on the information customers provided on website Speedsms.vn, the system will provide customers with an account so that they can log in and purchase service they wish by paying via forms of payment at Article 7 of General policies and regulations.
Step 4: The system will confirm and customers, therfore, use and pay for service they have chosen
Payment methods applied when using service at Speedsms.vn
Upon using service at Speedsms.vn, customers can pay in cash directly at company or at the delivery location
7.1. Paying in cash
a). Paying directly at the company
Customers can directly pay at the company immediately after using service:
Company headquater: No 6, Alley 196/8/11 Cau Giay Street, Group 31, Quan Hoa Ward, Cau Giay District, Hanoi, Vietnam
After payment, customers will receive the item at the company's address
b). Paying via bank transfer
- The company's account:
c). Paying via intermediary payment gateway Nganluong.vn by using domestic payment card or Visa/Master card
- The disputes between website and customers have to be tackled based on the articles of the contract declared at the time of signing the contract and provisions of relevant laws and regulations.
- The settlement must be carried out by negotiation between parties, mediation, arbitration, or court with current settlement procedures .
- The settlement of complaints or disputes on website:
Customers always need to read and follow rules and regulations published on websited to grasp and carry out these rules at that time.
During transaction, customers directly contact customers supporting department for help if they have any troubles or difficulties in ordering items, confirming the ticket or paying money.
If customers have other complaints or disputes during transaction on website, related partners such as suppliers, banks, and customers will have representatives to deal with the problems.
- Upon having any complaints from customers, please contact website. Website will verify and tackle complaints within 7 days.
Parties must properly perform their responsibilities, rights, and obligations in the course of settling disputes. If there is any damage, parties will negotiate with each other in the spirit of cooperation to find the most suitable solutions. If there is no consensus, the dispute will be brought to the authority to solve.
MPOWER VIET NAM TECHNOLOGY COMPANY LIMITED